FAQ
|
| |
Q.What are your delivery options? |
|
|
A. We provide both delivery and Self-pick up service. All Orders will have to be made 3 days in advance before delivery or self-pickup date. Please click here to see our delivery coverage and fees. For Self collect at our store, Zero shipping fee will be imposed.
How to select self-collect option?
1. During Check out when filling in billing details, select the Self Collect option. The shipping charges for this option should be FREE.
Self-Pickup Locations
You may choose to pick-up your purchase at any of the outlets below during payment checkout. Our staff will contact you via WhatsApp once it is ready for collection on your selected date.
JB Area
Ah Koong Restaurant
No. 266, Jalan Sutera, Taman Sentosa, 80150 Johor Bahru, Johor, Malaysia.
Phone: +607-331 3621
Collection Time: 8.00 AM - 9.30 PM
AK Noodles House
Lot J2-12, Level 2, City Square Johor Bahru, 80000 Johor Bahru, Johor, Malaysia.
Phone: +607-221 1842
Collection Time: 11.00 AM - 7.00 PM
KL/Selangor Area
Ah Koong Restaurant
Ground Floor No.172, Jln Changkat Tambi Dollah, Off Jalan Pudu, 55100 Kuala Lumpur, Malaysia.
Phone: +603-2143 3477
Collection Time: 8.00 AM - 7.00 PM
Ah Koong Restaurant
Ground Floor No.47, Jalan USJ 9/5P, Subang Business Center, 47620 UEP Subang Jaya, Selangor, Malaysia.
Phone: +603-8024 1554
Collection Time: 9.00 AM - 8.00 PM
Ah Koong Restaurant
LG68-69, EkoCheras Mall, No.693, Batu 5, Jalan Cheras, 56000 Kuala Lumpur, Malaysia.
Phone: +603-9133 9978
Collection Time: 10.00 AM - 8.00 PM
AK Noodles House
Lot LG 121, 1 Utama Shopping Centre, 1 Lebuh Bandar Utama, 47800 Petaling Jaya, Selangor, Malaysia.
Phone: +603-7722 1568
Collection Time: 10.00 AM - 8.00 PM
AK Noodles House
The Gardens Mall (LG-231A), Lingkaran Syed Putra 59200 Kuala Lumpur, Malaysia.
Phone: +603-2201 6502
Collection Time: 10.00 AM - 8.00 PM
Feel free to collect your order at the branch near you. |
|
| |
Q. What are your payment options? |
|
|
| A. We take payment using the following options: |
- "Payment Gateway"
- Credit/debit card including Mastercard, Visa and American Express
- Cheque (cleared funds before dispatch of order)
- Fund Transfer (local bank)
Bank: Public Bank Berhad
Bank Account: 3205937722
Account Name: AH KOONG FOOD INDUSTRIES SDN BHD
|
After you made the payment, please send us the receipt & payment details of:
Bank Name:
Banking Date:
Banking Time:
Banking Reference No:
Total amount you have paid:
Your Order No:
|
You may scan and email us the above info at info@akfishball.com or whatsapp us at +6011 1612 3481
*Note: Your order will only be processed once we have received the correct payment amount. |
|
| |
Q. Are your card processing methods secure? |
|
|
| A. Card transactions are processed by "Payment Gateway" secure servers. We do not capture card details on our own site. We do not retain your card details in any format. |
|
| |
Q. How do I know if my order has been received? |
|
|
| A. You should receive an automatic email confirmation from us once your payment has been processed and a confirmation from either "Payment Gateway" to confirm a successful transaction. If you do not receive any type of confirmation via email and are concerned if we have received your order please call us at +6011 1612 3481 or email us at info@akfishball.com and we will confirm if we have received your order. |
|
| |
Q. What if my delivery doesn't arrive when expected? |
|
|
A. Orders are to be placed 3 days in advance before the delivery date or self pickup date.
Your goods are shipped with a third-party courier. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 9AM-5PM Monday to Friday at +6011 1612 3481 or email us at info@akfishball.com and we will track your order immediately. |
|
| |
Q. How do I receive a tax invoice? |
|
|
| A. Your tax invoice is normally dispatched with your goods. In the unlikely event that you do not receive a tax invoice with your goods, please contact us and we will immediately provide a replacement. |
|
| |
Q. What if I want to return items? |
|
|
A. Goods sold on this website are supplied in good faith and not returnable. However, If any goods are damaged or not in good condition when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
We strongly advise our customers to check and verify the product(s) upon delivery. If you discover that goods are damaged, we will replace those goods as soon as we can or full refund amount paid.
Please contact us at +6011 1612 3481 or email us at info@akfishball.com if you have any questions or doubts |
|
| |
Q. Can I cancel an existing order that has been made? |
|
|
A. Yes, only if the order is still on pending status.
- Please send an email at info@akfishball.com with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be canceled.
|
|